Craft-Hive Privacy Policy

Effective Date: 28/08/2024

At Craft-Hive, your privacy is of utmost importance to us. This Privacy Policy outlines the types of information we collect from you, how we use it, and the steps we take to protect your data.

1. Information We Collect

We collect and process different types of information when you interact with our website, including:

Personal Information: This includes your name, email address, mailing address, phone number, and payment details when you make a purchase or sign up for our newsletter.

Non-Personal Information: We may also collect non-identifiable information such as your browser type, IP address, device information, and browsing habits through cookies and similar tracking technologies.

Order Information: Details related to your purchases, such as product selections, order history, and shipping information.

2. How We Use Your Information

The information we collect is used for the following purposes:

To Process Orders: We use your personal and payment information to fulfil your orders, process payments, and provide order-related communication.

To Improve Our Services: Non-personal information helps us understand how visitors use our website, enabling us to improve our site and offerings.

To Communicate With You: We may use your contact details to send you updates on your orders, respond to inquiries, and provide promotional content if you have opted in to receive such communications.

To Ensure Security: We may use information to monitor for and prevent fraud, unauthorized access, and other potential security issues.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, delivering orders, and providing customer support. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements: We may disclose your information if required to do so by law, or in response to valid legal requests by public authorities.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets. We will notify you of any such change.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your device’s hard drive through your web browser, allowing the site to recognise your browser and capture certain information.

Types of Cookies We Use:

• Essential Cookies: Necessary for the operation of our website.
• Performance Cookies: Collect information about how visitors use our site to improve its performance.
• Functional Cookies: Remember your preferences and settings to provide a more personalised experience.
• Advertising Cookies: Track your browsing habits to deliver targeted ads.

Managing Cookies: You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our site.

5. Data Security

We take the security of your personal information seriously. We implement various security measures to protect your data from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure payment gateways, and access controls.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Rectify: Correct any inaccuracies in your personal information.
• Erase: Request the deletion of your personal information, subject to certain legal obligations.
• Object: Object to the processing of your personal information in certain circumstances.
• Withdraw Consent: If you have provided consent for processing your information, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us at info@craft-hive.com

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, with the updated date at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:

Craft-Hive

Email: info@crafthive.com